Introduction
At Hesvi, we’re dedicated to ensuring that our customers receive their women’s fashion purchases as swiftly and seamlessly as possible. Here’s what you need to know about our shipping practices:
Shipping Rate
- Standard Shipping: For a flat rate of $4.99, we’ll ship your order directly to your doorstep.
Shipping Duration
- Processing Time: Once we receive your order, it typically takes 1-2 business days to process and dispatch your items.
- Transit Time: After dispatch, transit times can vary based on your location and the shipping method chosen. Typically, it can take between 3-7 business days for your order to arrive.
Tracking Your Order
Once your order has been shipped:
- Notification: You’ll receive a shipping confirmation email with a tracking number.
- Tracking: Use the provided tracking number to monitor the progress of your package.
Shipping Restrictions
- P.O. Boxes: Currently, we do not ship to P.O. Boxes due to certain courier limitations.
- International Shipping: At this time, we only ship within the United States. International shipping options will be considered for the future.
Delayed or Lost Shipments
In the event of a delayed or lost shipment:
- Contact Us: Please reach out to us at [email protected] with your order number and details.
- Investigation: We’ll liaise with the courier service to determine the status of the shipment and work towards a resolution.
Changes & Cancellations
If you need to change or cancel your order:
- Immediate Action: It’s crucial to contact us immediately after placing the order, as once it’s processed and shipped, we may not be able to make changes or cancellations.
- Email: Please email your change or cancellation request to [email protected].
Questions or Concerns?
Your satisfaction is our priority. For any questions or concerns related to shipping, don’t hesitate to get in touch with our team at [email protected]. We’re here to assist you every step of the way!