Introduction
Thank you for shopping at Hesvi. We understand that sometimes things don’t work out as planned, and we’re here to help ensure a smooth return process. Please familiarize yourself with our return policy for women’s clothing below.
Return Eligibility
- Timeframe: Items must be returned within 20 days of the purchase date.
- Condition: Items must be in their original condition, unworn, unwashed, and with all original tags attached.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-returnable Items
Please note, certain items cannot be returned due to health or hygiene reasons. This includes:
- Sale Items: Items purchased on sale or with a discount.
- Intimate Wear: For health reasons, intimate clothing items are non-returnable.
How to Initiate a Return
- Contact Us: Begin the return process by emailing us at [email protected]. Please provide your order number and the reason for the return.
- Instructions: Once your return is approved, we’ll provide you with further instructions and a return address.
- Shipping: You are responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
Refunds
Once we receive and inspect the returned item:
- Approval: If your return is approved, we will initiate a refund to your original payment method.
- Processing Time: Please allow a few days for the refunded amount to reflect in your account.
Exchange
If you need to exchange an item for a different size or color:
- Availability: Exchange is subject to stock availability.
- Contact: Please email us at [email protected] to discuss exchange options.
Questions?
If you have any questions regarding our return policy, don’t hesitate to contact us at [email protected]. Our team is here to assist you!